WE ARE HIRING!
Job Title: Night Manager
Reports to: Front office Manager
Responsible for: The whole Hotel during night shift and developing an excellent service to guests
Job Requirements:
- Education in Finance/ Hospitality/ Tourism
- Experience: Minimum 2 years
- Driver license
- Opera Cloud System
- Languages: English: Professional Level / Spanish: Professional Level
Other languages are highly valued (French, German, Russian, Arabic)
Principle scope and purpose of job:
Together with the team, work in a proactive and passionate way to develop a sustainable business
Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club
Ensure pre-research is made for each arriving guest and deliver a personal service accordingly. Maintain a complete profile of
every guest that stays at the Hotel, especially if it is a return visit
Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit
Ensure that the reception desk is always manned
Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly
In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the
correct department or individual
Inform AFOM and HM about any return guests
Local knowledge of the area and proactiveness in regards to potential requests on and off property
In charge of all night reception duties as listed below:
Guest/Operation
Financial
People & Development
Sales & Marketing
Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service
Work with the team to develop the offers adapting it to the individual guest and market conditions
Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests.
Give frequent updates to the Management team of guest profiles
Assist with marketing and sales events/activities on an ad hoc basis
Provide information and statistics relating to the up-selling activities realized
Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition
Other
This Job Description serves as a guide and may be changed in the light of changing business needs
We are offering:
- Contract : 3 months aprox
- Full time. 8 hours working (without split shift). 4 days working/ 4 days off
- Schedule from 23.00 to 7.00
- Incentives (according to sales level and achievement of objectives)
- High emotional salary. Good working environment
- Benefits from relationships with third parties
- Training and professional development plan