We are hiring! Spa Therapist
Job Title: Spa Therapist
Reports to: Spa Manager
Responsible for: Developing an excellent service to clients/ guests
The Spa Therapist's responsibilities include greeting all guests, providing information about spa services and products, performing a variety of spa treatments, ensuring the highest standards of service, maintaining a clean and organized work area, recommending appropriate treatments based on client needs and follow-up appointments in the computer system.
Additionally, the therapist is responsible for charging clients for services performed and promoting spa products to enhance the guest experience
Job Requirements:
- Minimum of 1 year of experience as a: Spa Therapist
Therapists – NVQ level 2, 3, CIDESCO, CIBTAC, ITEC – OND or HND, VTCT, City&Guilds
Hotel environment or Spa
Diploma in Beauty and Spa Therapy is preferred
- Languages: English: Professional Level / Spanish: Professional Level
Other languages are highly valued (French, German, Russian, Arabic)
Principle scope and purpose of job:
Must be detail-oriented and have ability to multi-task
Ability to be efficient and productive in a luxury, fast-paced environment
Must have enthusiasm and possess excellent customer service skills
Enjoy working with people and possess a friendly and outgoing personality
Excellent communication, listening and computer skills
Must be a team player
Must have weekend availability
Key tasks as follows:
Guest/Operation
Perform all treatments at an exceptional standard, as per Ashiana Wellness protocols and standards
taught in training, whilst tailoring to the client’s specific needs
To ensure the beauty treatments provided, meet the needs of the client
Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance
Ability to lead and motivate a team of Therapists to deliver outstanding client care and treatment standards
Acknowledge and greet everyone who enters and leaves the spa
Experience at supervisory level within a five star hotel spa environment
Previous experience of overseeing a stock control process
Excellent personal grooming and presentation skills
Recognised beauty therapy/massage qualification with previous experience in a 5* spa environment
Perform a variety of high end facials, massages, body treatments
Also be able to offer Holistic Treatments such as Reiki, Reflexology, Energy Healing
Maintain complete confidentiality in all guest matters in accordance with company policy
Must be able to work without constant direct supervision and remain at assigned post for extended periods of time
Communicate to management any and all occurrences involving staff or guests in the spa that require attention
Skills such as Breathwork, Sound Healing an advantage
Financial
Assist in promoting spa and body care products to guests and offer full product knowledge
Provide information as requested by the Finance Department regarding all activities related to the spa department
Ensure adequate stock of supplies and equipment; inform management when stock is low
People & Development
Ensure adequate stock of supplies and equipment; inform management when stock is low
Develop a culture of excellence within the team
Regularly attend, participate in and support training and staff meetings for the spa
Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit
Sales & Marketing
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests
Ability to perform the duties of the Retail Consultant as needed
Handle guests’ questions and concerns promptly, professionally and courteously
Other
This Job Description serves as a guide and may be changed in the light of changing business needs
We are offering:
- Long term contract
- Full time. 8 hours working (without split shift). Two days off/week
- Incentives (according to sales level and achievement of objectives)
- High emotional salary. Good working environment
- Benefits from relationships with third parties
- Training and professional development plan